PLAY SAFE, PLAY SMART

Responsible Gaming at Gamejus

Gaming on Gamejus is meant to be fun — a form of entertainment, not a way to make money or escape problems. We provide the tools, information, and support every Filipino player needs to stay in control and enjoy the experience safely.

21+

You must be 21 years of age or older to register and play on Gamejus, in accordance with Philippine gaming regulations. Age verification is required for all accounts.


Our Commitment to Safe Play

At Gamejus, responsible gaming is not just a checkbox — it is a core part of how we operate. We believe that every Filipino player deserves a gaming environment that is fair, transparent, and built with their well-being in mind. Whether you are playing Mini Baccarat in Manila, spinning Roulette from Cebu, or trying your luck on Rise of Apollo from Davao, the same protections apply to you.

Problem gambling is a real concern, and we take it seriously. That is why Gamejus has built a full suite of responsible gaming tools directly into the platform — not hidden away, but accessible from your account settings at any time. We also work within the framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), which sets the standards for responsible gaming practices among licensed online gaming operators in the Philippines.

If you ever feel that gaming is no longer fun — if it is causing stress, financial strain, or affecting your relationships — please use the tools available to you or reach out to our support team. There is no shame in asking for help, and we are here to support you.

Remember: Gaming should always be entertainment. Never chase losses, never gamble with money you cannot afford to lose, and never use gaming as a way to cope with stress or personal problems. If gaming stops being fun, it is time to stop.

Gamejus Responsible Gaming Pledge

We pledge to provide every Gamejus player with the tools and information they need to make informed decisions about their gaming activity.

We pledge to enforce the 21+ age restriction strictly, with mandatory identity verification for all accounts.

We pledge to make self-exclusion and account limit tools easy to find and easy to use — no waiting periods, no barriers.

We pledge to train our support team to recognize signs of problem gambling and to respond with empathy and practical assistance.

We pledge to never market to players who have self-excluded or who have indicated they wish to reduce their gaming activity.


Your Responsible Gaming Toolkit

All of these tools are available in your Gamejus account settings. They are free to use, effective immediately (or with a short cooling-off period where noted), and designed to put you in control.

DEPOSITS
Deposit Limits

Set a maximum amount you can deposit per day, per week, or per month. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately. Increasing it requires a 24-hour cooling-off period to prevent impulsive decisions.

TIME
Session Time Limits

Set a maximum session duration so the platform automatically logs you out after a set period. You can choose limits from 30 minutes up to 8 hours per session. A reminder notification appears 10 minutes before your session limit is reached, giving you time to wrap up.

LOSSES
Loss Limits

Cap the total amount you can lose within a defined period — daily, weekly, or monthly. When your loss limit is reached, your account is automatically restricted from further play until the period resets. This tool is one of the most effective ways to keep gaming within your personal budget.

COOL-OFF
Cool-Off Period

Take a short break from Gamejus without permanently closing your account. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, you cannot log in, deposit, or play. You can still withdraw any remaining balance. This is ideal if you feel you need a short reset.

SELF-EXCLUSION
Self-Exclusion

If you feel your gaming is out of control, self-exclusion allows you to block access to your Gamejus account for a minimum of 6 months, up to 5 years or permanently. Self-exclusion is irreversible during the chosen period. We will also suppress all marketing communications to you for the duration.

SUPPORT
Reality Check Reminders

Enable periodic pop-up reminders during your gaming session that show how long you have been playing and how much you have wagered. These gentle nudges help you stay aware of your activity in real time, so you can make conscious decisions about whether to continue or take a break.


How to Self-Exclude on Gamejus

Self-exclusion is the strongest responsible gaming tool available on the platform. It is designed for players who recognize that their gambling has become a problem and want to take decisive action. Here is how to activate it:

1Log In to Your Account

Access your Gamejus account using your registered email and password. If you are having trouble logging in, contact our support team directly at the email address listed in your account registration confirmation.

2Go to Account Settings

Navigate to the "Responsible Gaming" section within your account settings. This section is prominently displayed and accessible from the main account menu — we have made sure it is never buried or hard to find.

3Select Self-Exclusion

Choose "Self-Exclusion" from the list of available tools. Select your preferred exclusion period: 6 months, 1 year, 3 years, 5 years, or permanent. Read the terms carefully before confirming.

4Confirm Your Request

Confirm your self-exclusion request. It takes effect immediately. You will receive a confirmation email, and your account will be locked. Any remaining balance can be withdrawn — contact support to arrange this.

5Seek Additional Support

Self-exclusion from Gamejus is an important step, but we also encourage you to seek professional support. Reach out to a counselor or a support group to help you through this period. You are not alone.

Recognizing Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, which is why it is important to check in with yourself regularly. Ask yourself these questions honestly:

Warning Signs to Watch For

Do you spend more money on gaming than you originally planned, or more than you can comfortably afford?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have already lost?
Has gaming started to affect your work, studies, or relationships with family and friends?
Do you feel restless, irritable, or anxious when you try to cut down or stop gaming?
Have you borrowed money, sold belongings, or used funds meant for bills or necessities to fund your gaming?
Do you use gaming as a way to escape stress, anxiety, depression, or personal problems?
Have you tried to stop or reduce your gaming but found it difficult or impossible to do so?
Do you hide your gaming activity from family members or lie about how much time or money you spend on it?

If you answered yes to two or more of these questions, we strongly encourage you to use the self-exclusion or cool-off tools available in your Gamejus account, and to speak with a professional counselor. Recognizing the problem is the first and most important step.


Tips for Healthy, Enjoyable Gaming

Most Gamejus players enjoy gaming as a fun pastime without any issues. These habits help keep it that way.

BUDGET
Set a Budget Before You Play

Decide how much you are comfortable spending before you open any game. Treat it like a budget for a night out — once it is gone, the session is over. Never play with money set aside for rent, groceries, bills, or your family's needs.

TIME
Limit Your Playing Time

Set a time limit for each gaming session and stick to it. Use the session timer tool in your Gamejus account to automate this. Taking regular breaks — even just 10 minutes every hour — helps you stay clear-headed and in control of your decisions.

MINDSET
Play for Fun, Not for Income

Games on Gamejus are designed for entertainment. The house always has a mathematical edge over time, which means gaming should never be viewed as a reliable source of income. Enjoy the excitement of the game itself — any winnings are a bonus, not an expectation.

AVOID
Never Chase Your Losses

Chasing losses is one of the most common and dangerous patterns in problem gambling. If you have reached your budget for the session, stop — regardless of how the session went. No single bet will reliably recover previous losses, and trying to do so usually makes things worse.

BALANCE
Keep Gaming in Balance

Make sure gaming is just one of many activities in your life. Spend time with family in Quezon City, catch a PBA game, explore Makati's food scene, or pursue hobbies outside the screen. A balanced lifestyle makes it much easier to keep gaming in its proper place.

SUPPORT
Talk to Someone You Trust

If you are worried about your gaming habits, talk to a trusted friend, family member, or professional counselor. Opening up about it is not a sign of weakness — it is a sign of self-awareness and strength. The people who care about you want to help.


Strict 21+ Age Policy

Philippine law and PAGCOR regulations require that all online gaming players be at least 21 years of age. Gamejus enforces this requirement strictly through a mandatory Know Your Customer (KYC) verification process for every new account.

During registration, you will be required to submit a valid government-issued ID — such as a PhilSys National ID, passport, driver's license, UMID, SSS ID, or Voter's ID — to confirm your identity and age. Accounts that cannot be verified as belonging to a person aged 21 or older will not be approved for real-money play.

If Gamejus discovers at any point that an account is being used by a person under 21 years of age, the account will be immediately suspended, all funds will be handled in accordance with applicable regulations, and the matter will be reported to the relevant authorities as required by law.

Parents and Guardians: If you share a device with minors, please ensure your Gamejus account is protected with a strong password and that you log out after every session. Never allow anyone under 21 to access your account. If you suspect a minor has accessed your account, contact our support team immediately.

Regulatory Framework & PAGCOR

Gamejus operates within the regulatory framework established for online gaming in the Philippines. The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary government body responsible for regulating and licensing gaming operations in the country, and it has established responsible gaming standards that all licensed operators are required to follow.

PAGCOR's responsible gaming program includes guidelines on player protection, age verification, self-exclusion, and the promotion of responsible gaming awareness. Gamejus aligns its responsible gaming policies with these standards to ensure that Filipino players are protected.

PAGCOR maintains its own responsible gaming resources and information for Filipino players. If you would like to learn more about responsible gaming standards in the Philippines or access additional support resources, we encourage you to seek information through official Philippine government and regulatory channels.

Need Immediate Help?

If you or someone you know is struggling with problem gambling, please reach out to a professional counselor or mental health professional in your area. In the Philippines, the Department of Health (DOH) and various non-government organizations provide mental health and addiction support services.

You can also contact the Gamejus support team directly at [email protected] to activate self-exclusion or any other responsible gaming tool on your account.


PLAY RESPONSIBLY

Ready to Play the Right Way?

Gamejus is built for Filipino players who want great games and a platform they can trust. Register today, set your limits from day one, and enjoy the experience knowing your well-being comes first. 21+ only. Play responsibly.

By registering, you confirm you are 21 years of age or older and agree to the Gamejus Terms & Conditions and Privacy Policy.